General terms

Our 10-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

• where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred.
• where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred.
• we will refund only standard postage charges for.
• where we collect an item from you, we reserve the right to recover the costs of collection from you.

We are unable to exchange items that are not damaged, defective or incorrect.

In the event of Thatsitaly.com  sending you a replacement for a damaged, defective or wrong item, you must return the item to Thatsitaly.com within 10 days.
Thatsitaly.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 10 days of the date on which Thatsitaly.com confirms we will issue a replacement.
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund.
You can expect a refund in the same form of payment originally used for purchase within four weeks of our receiving your return.

Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs). Thatsitaly.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than € 100.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.